Inflight Service Practice Test

These questions are part of the practice quiz. Start practicing

• Which item is used to describe passport expiry in the General Declaration?
• Under the inflight seat selling program, which seating rows are exempt when SKYBOSS/VIP passengers are onboard?
• How should the crew ask passengers to wait?
• After addressing a passenger complaint about meal quality, what is the next step?
• During service, who is primarily responsible for overseeing service standards and handling complaints?
• Which action is appropriate when reporting an emergency to air traffic control or ground support?
• In service recovery, which roles should the lead flight attendant coordinate with?
• What is the appropriate time for clearing service items to maintain cabin cleanliness?
• Which sequence correctly lists the order of service for domestic flight?
• During sterile cockpit in critical flight phases, which statement best reflects the standard?
• Which sentence is NOT CORRECT in working principles?
• Which of the following is NOT one of the four items in the standard service equipment set?
• In Cart Top Setting for Merchandise service, Cabin Crew should:
• What are the essential aspects of in-flight communication with the cockpit?
• What is the best way to communicate with a passenger when attending to a passenger's call?
• Instant noodles shall not be served on flights of less than how many minutes?
• What hygiene consideration is involved when providing a blanket or shawl to a passenger?
• Following crew meal policy, each operating flight crew is eligible for one hotmeal if the flight time is from 06:00 AM - 09:00AM:
• What is the function of the T-Divider in each galley?
• What is the basic standard for cart top setting?
• Where should cabin crew pour the remaining ice after completing food and beverages service?
• When dealing with defective meals, which action is appropriate to take with documentation?
• Service equipment will be provided by inflight staff (FS) and used by cabin crew during meal service. True or False?
• Under a very short taxi runway, who has the authority to heat hot meals earlier?
• Who is responsible for the closing stock count of the merchandise cart?
• Hotmeal heating guidelines state that cabin crews can only re-heat or keep hot meals warm once. Is this statement true or false?
• What steps should be taken when you discover a safety hazard in the galley?
• In the event of a spill on a cabin surface, what steps should you take?
• Which of the following best describes how to verify the cleanliness and sanitation of lavatories during flight?
• Which phrase is the recommended response to a passenger's call during service?
• Which of the following best describes the general guideline for handling passenger requests during flight?
• Which action is not part of pre-arrival service and preparing for landing?
• The fumigation process may cause which hazard?
• What is the importance of body language and nonverbal cues in inflight service?
• Service equipment will be provided by inflight staff (IFS) and used by cabin crew during meal service. TRUE or FALSE?
• Following crew meal policy, the Standby flight crews and engineers will be served one hot meal which is same as those sold inflight sales if the flight is within time frames: a. From 21:00 to 04:00 b. From 07:00 to 09:00 c. From 17:00 to 19:00 d. All are INCRORRECT
• Which action helps keep aisles clear during service?
• What is the correct sequence for a safety demonstration?
• What are the critical factors for maintaining personal and passenger safety during galley operations?
• Which of the following is an example of General Declaration data checked by cabin crew?
• In what situation should you immediately stop service and secure the area?
• Which of the following is NOT a General Declaration data point checked by cabin crew?
• How do you handle a passenger who requires a wheelchair and requests assistance?
• When a passenger complains about meal or service quality, what steps should you take?
• Which sentence is NOT CORRECT in duty free service?
• How many service equipment sets are loaded on each aircraft at HAN, DAD, and CXR bases?
• What does the Empty Seat service involve on Vietjet flights?
• In Basic Service Skills, Cabin Crew should:
• Which statement best describes the use of the safety video during demonstrations?
• How do you ensure proper waste disposal and recycling on board?
• Which role is responsible for the duty-free service on Vietjet?
• Which statement correctly reflects the policy regarding the listed time windows for standby meals?
• Which sentence is INCORRECT in Duty Free service?
• To ensure accurate records of service actions, which documents should you consult?
• Following Vietjet service procedure, how can the second time of Food and Beverage be served on flights above 06 hours?
• Cabin Crew rubbish collection in the cabin occurs during which phase, EXCEPT:
• If a passenger prepaid the fee to change seats on Vietjet's website, can they be refunded on board?
• Where should the remaining ice be poured after the meal service?
• When closing a sale, which items must be brought to P1?
• How should a cabin crew handle in-flight purchases, such as duty-free items?
• Arrange the following in order when you commence the service on board for domestic flight?
• When assisting a passenger who requires a wheelchair, what is the recommended sequence?
• Regarding hot meal heating guidelines, which statement is correct?
• How should you maintain accuracy when recording service actions?
• Which principle will Cabin Crew follow when using a cart?
• How should you handle a passenger who is intoxicated or disruptive?
• Who serves as the witness when closing the sale?
• Which action is part of pre-arrival service and preparing for landing?
• If a passenger’s carry-on blocks an aisle or exits, what should you do first?
• During an emergency, which action best describes the role of cross-communication between cabin crew and the flight deck?
• What should you do if a passenger refuses to fasten their seatbelt during a sign-on period?
• If opening stock shortages occur, who should P2 inform?
• What is the purpose of body language and nonverbal cues in inflight service?
• Which data field is used by cabin crew in the General Declaration?
• Which option best describes how cabin lighting should be managed during boarding and service to promote safety and comfort?
• How should you handle a passenger who requests a higher level of privacy or quiet?
• Which of the following do NOT belong to the service equipments on board Vietjet?
• What is the correct greeting gesture when addressing passengers boarding the aircraft?
• What is the difference between a duty-free sale and a service item onboard?
• Which action is explicitly included as part of turbulence management to ensure passenger safety?
• What is the recommended approach to handling a difficult or irate passenger?
• What is the role of the lead flight attendant during service recovery?
• What is the correct handling for a passenger requesting a seat change due to discomfort?
• When a passenger asks for a blanket, what is the standard service practice?
• Which approach is recommended when assisting a passenger who speaks a language you do not understand?
• After completing the pre-booked meal service, which position reports to P1?
• Which item is NOT included in the service equipment set?
• Which crew member should open stock count for merchandise items?
• Which time frame cannot flight crew be provided free food and beverages on board?
• Where are emergency equipment and PPE stored that flight crew must know in an incident?
• Who will open stock count for Merchandise items?
• When processing unaccompanied minors, which tasks are essential before departure?
• Which Cabin Crew will be in charge of serving the inflight seat selling program for a passenger who requests to buy one empty seat?
• Which statement describes the purpose of the General Declaration for international flights?
• Which Cabin Crew will be responsible for receiving service equipment and amenities check?
• Which sentence is correct about inflight seat selling on Vietjet?
• What is the standard for inventory control of beverage and meal items during service?
• Cabin crew are encouraged to bring items identical to inflight sales. Is this statement true or false?
• What is the correct placement for the safety demonstration kit and cards to ensure quick access during boarding?
• Which statement best describes who provides service equipment and who uses it during meal service?
• What color is the paddle used to release the cart brake?
• What is the proper use of PPE and when should it be worn on board?
• All cabin crew will attend to passenger welfare after take-off.
• How should you manage passengers with infants to ensure safety and comfort?
• How should you handle a late special meal request after seating has begun?
• How many items are there in the service equipment set?
• There are two paddles under the cart; what is the green paddle used to do?
• When there are shortages of beverage or meal items during service, what is the recommended action?
• Under standby meal policy, the hot meal for standby crews matches inflight sales if the flight time falls within time windows.
• Where should crewmembers store excess supplies during service?
• Which symptoms indicate a potential medical emergency in flight?
• If there are shortages of items when counting opening stock, who should P2 inform?
• When do cabin crew check the General Declaration on international flights?
• What is the procedure for reporting an emergency to air traffic control or ground support?
• What is the standard policy for carrying unaccompanied minors and who should supervise them?
• Which of the following statements about serving cockpit crew is INCORRECT?
• Whom should you coordinate with regarding meal allocations and accessibility needs?
• What is the correct etiquette for handling serviceware and tableware to avoid cross-contamination?
• Which of the following is NOT considered a toilet amenity on Vietjet?
• What resource helps passengers with language barriers during safety briefing?
• Which of the following is NOT one of the MAGIC words in service language?
• How should you respond to a spill or stain on a passenger seat or cabin surface?
• What are the key elements of effective in-flight communication with the cockpit?
• Cabin crew rubbish collection in the cabin EXCEPT during which activity?
• How should oxygen systems be used for a passenger needing oxygen?
• Which statement is correct about cart control?
• What is the primary purpose of a cabin pre-flight inspection?
• How should you respond to a passenger requesting assistance in a non-English language?
• Which option describes an incorrect SOP for handling defective meals on board?
• Which information in the General Declaration are cabin crew required to check during preflight briefing on international flights?
• Which sentence below is INCORRECT about inflight Seat Selling?
• During fumigation, which area is avoided due to smoke detector activation?
• Which of the following items is not typically listed as part of the General Declaration information checked by cabin crew on international flights?
• Which action is most consistent with safe handling of defective meals onboard?
• Which item is not part of the standard service equipment set?
• Which statement is correct when serving cockpit crew?
• Which statement about Hotmeal service is CORRECT?
• What is the function of the Red Paddle on the trolley cart?
• Who is responsible for checking toilet amenities and spare items at the forward galley on an A320?
• Rubbish collection is performed during which intervals?
• Which statement best describes sterile cockpit during critical phases?
• Which of the following is a valid data field in the General Declaration that cabin crew verify?
• During pre-flight briefing, cabin crew do, EXCEPT:
• What is the correct etiquette for beverage service during the initial service on a typical flight?
• Which is an appropriate approach when addressing a guest complaint?
• Which item is a spare on board Vietjet?
• How long can hot meals be kept after they are heated?
• Which statement best describes lavatory checks for cleanliness and sanitation during flight?
• Which of the following is NOT a necessary document or item for cabin crew while on duty?
• During a cabin pre-flight inspection, which items should be verified are present and functional?
• Under the inflight seat selling program, DELUXE passengers onboard lead to exemptions for which seating rows?
• Which statement correctly describes seat selling exemptions?
• How should you handle a passenger with a mobility impairment during boarding?
• How do you verify passenger information for meal choices during service?
• Which statement concerning inflight seat selling on board is CORRECT?
• Which sentence is forbidden while solving the complaints?
• Which statement about rubbish collection timing is true?
• Which action is appropriate when bassinets are available for an infant passenger?
• In international flight preflight briefing, what information is verified in the General Declaration?
• How should crew coordinate with passengers who are non-native language speakers during safety briefing?
• How do you address a passenger with a disability who requires seating near an aisle or extra legroom?
• What is the first action if a passenger collapses or shows signs of distress?
• Incase of the very short taxi runway at some airports, P2 can decide to heat hotmeals earlier before boarding complete or not?
• Which statement describes the use of two carts for second F&B service on long flights?
• Which item is included in Vietjet's service equipment set?
• Which phrase is appropriate while solving the complaints?
• If a passenger asks for oxygen but you cannot provide it immediately, what is the correct action?
• Who will conduct the closing sale in accordance with the standard, then bring all sale revenue, money pouch and the Handover form to P1 with witness by P3?
• During cabin fumigation, which statement is correct?
• Which item is considered a spare on Vietjet?
• What must be true about the colors of the cart's wet and dry drawers?
• Which action on the trolley cart is used to brake it?
• If a passenger requests a special meal and it cannot be provided, what is the recommended course of action?
• How should you respond to a passenger who complains about child screaming or noise?
• In which location is the service equipment set loaded on the aircraft for HAN, DAD, and CXR bases?
• When serving cockpit crew, what is the recommended tray usage?
• Which of the following would cabin crew check on international flights as part of the General Declaration?
• Where should the safety demonstration kit and manual be located for quick access during boarding?
• Which information is NOT part of the General Declaration checks?
• Which statement is CORRECT about handling dry ice?